Once we moved to AirWatch, I was happy to find that they also had an OS update mechanism in place. Their agent was able to download and install updates also using the softwareupdate utility (more on that later), and also interact with the VMware AirWatch Agent GUI in order to show prompts to customers and alert them that they needed to reboot. Find AirWatch software downloads at CNET Download.com, the most comprehensive source for safe, trusted, and spyware-free downloads on the Web. Unified endpoint management (UEM) enables IT to stop using separate tools to manage mobile, desktop and now Internet of Things (IoT) devices.UEM solutions provide a holistic and user-centric approach to managing all endpoints by combining traditional client management of desktop and PC systems with a modern enterprise mobility management (EMM) framework.
AirWatch profiles & apps
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One of the best uses of AirWatch is configuring settings and installing apps. With AirWatch, you can do this without touching the devices themselves. They could be anywhere in the world – as soon as they are turned on and connected to the internet the settings and apps are installed automatically.
Profiles
Profiles are groups of specific settings. You may create a profile for a wi-fi network, a set of home screen web pages (web clips), etc. Each profile should be a single setting or very closely-related settings. Give profiles specific names - for example, Main Store Wi-Fi Password, Training Manual, etc. After you’ve created profiles, you’ll assign them to organization groups and user groups as required.
Profile examples
- A company-wide calendar can be added to the Calendar app of all devices in the main Eatery organizational group so everyone in the company can see events.
- A location’s wi-fi password can be assigned to its organizational group so all users at that location have the new password.
- An icon can be added to the home screens for the a user group so users at every store can click and go to a web site.
- An individual’s email account can be installed in the Mail app by assigning it only to their devices.
Use groups whenever possible. Assigning settings on a per-device basis makes management more difficult. You should only do this to override settings in special cases.
Managing profiles & apps
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- Make sure you’ve added all devices to AirWatch management and assigned the user group and organization (location) group.
- For profiles, click Devices on the sidebar, then click Profiles and List View. For Apps, click Apps & Books, then click Public.
- To edit a profile or app click the pencil icon across from its name. You can change settings or manage which devices have the profile.
- To base a new profile or app setting off an old one click the icon with two squares.
- To see which devices have the profile or app click the magnifying glass. Here you can click the icon with the arrow to force a profile to install, or the X to remove it from the device.
- To delete a profile click the down arrow icon across from its name and choose Delete Profile.
Creating a profile
- Make sure you’ve added all devices to AirWatch management and assigned the user group and organization (location) group.
- Click Devices on the sidebar, then click Profiles.
- Under Profiles, click List View to see all existing profiles and how they are being used.
- Under List View, click Add. Then choose a platform, such as Apple iOS (for iPhone & iPad).
- Give the profile a name.
- Managed deployment (default) means it will automatically be sent to devices.
- Click to the right of Assigned Organizational Groups and select a store or the company name for all locations. You can click the box below to apply to more groups.
- To limit to particular types of users, check the box Publish only to users in selected User Groups. Click to the right of Assigned User Groups and select a staff position.
- Choose type of profile from the left, such as wi-fi, email, CalDAV (calendars) or web clip (home screen icon).
- Select the options you need. Contact us for help with specific settings.
- Profiles can contain several settings. If you want to add more settings to the same profile, click the + button at the bottom of the page, then repeat steps 10-11.
- Click Save & Publish (or Save if you’re not ready to deploy the setting just yet.
Adding web page icons to the home screen
To put links to web pages on the home screen of Apple devices you’ll need to create a profile. At step 10, choose web clip. Then type a name for the icon, copy and paste the web address (URL), and upload a custom icon. You can install several icons at once – just click the + sign at the bottom of the profile page and add as many web clips as you need before you save the profile. Remember that if a profile contains several web icons they will be installed on all the devices you specify. If some people need only certain icons and not other, you’ll need to define each group as a separate profile.
Creating an app profile
Use app profiles to install standard apps (usually from the App Store).
- Make sure you’ve added all devices to AirWatch management and assigned the user group and organization (location) group.
- Click Apps & Books, then click Public.
- Under List View, click Add Application. Then choose a platform, such as Apple iOS (for iPhone & iPad).
- Type the app’s name and click Next.
- Find the app and click Select to the right.
- Click Assignment and click in the box to choose a smart group of devices to install.
- Or click Create New Smart Group and check the organizational group (store locations) and user groups (staff positions) that need the app. Give the Smart Group a name based on the options you chose, then click Save.
- Click Save & Publish.
Author:Claire Feeney
Claire Feeney is a senior product marketing manager at VMware focused on mobility. Her love for reading and writing began at an early age, and she enjoys combining her passion for writing with her interests in mobile technology. An Apple enthusiast since she held her first click wheel iPod, she loves covering technology stories that highlight business transformation through business mobility. Claire graduated from the University of Georgia with a BBA in marketing.
What is the Device Enrollment Program from Apple?
The Apple Device Enrollment Program provides a fast, streamlined way to deploy your corporate-owned Mac, iOS or tvOS devices. With a solution like VMware Workspace ONE, powered by VMware AirWatch unified endpoint management technology, IT can:
- Customize device settings;
- Activate and supervise devices over the air; and
- Enable users to setup their own devices out of the box.
What IT challenges does the Device Enrollment Program help address?
The Device Enrollment Program solves several critical requirements for corporate-owned devices. First, organizations save time and money by eliminating high-touch processes for IT. DEP takes configuration time to zero. Deployment of corporate-owned devices with DEP means zero-touch configuration for IT, eliminates staging and automates device configuration.
Second, onboarding iOS or macOS devices is streamlined for users. Based on the settings IT configured, users are prompted through Setup Assistant (skipping through any unnecessary screens). Users only need to authenticate and don’t need to be tech savvy to get the content, apps and email they need on their smartphones.
Finally, supervising iOS devices over the air is possible with the DEP. With supervision, administrators have more control over the device and can disable features like AirDrop, the App Store and account modification. They can also enable features like password protection. Also, the MDM profile cannot be removed, which eliminates the possibility of un-enrollment to protect data and investments in devices and provides the best user experience possible.
What role does Workspace ONE and AirWatch play in Apple’s Device Enrollment Program?
To utilize the Device Enrollment Program, MDM capabilities like those part of Workspace ONE, powered by AirWatch, are required. AirWatch technology integrates with the Device Enrollment Program, enabling organizations to automatically import devices in the console based on order history. Then, administrators can easily configure settings, apply profiles, assign applications and set restrictions that will apply automatically when users unbox devices.
How can I join the Device Enrollment Program from Apple?
First, enroll with Apple and register your organization’s information to create an account and designate your administrators. Next, configure your device settings and Setup Assistant steps in the Workspace ONE console. You then can ship devices directly to your users.
For more information, check out Apple’s Device Enrollment Program Guide.
What are the device requirements for the Apple Device Enrollment Program?
The devices must be corporate-owned and purchased directly from Apple or through participating Apple Authorized Resellers.*
*The Device Enrollment Program may not be supported by all Apple Authorized Resellers and carriers.
Where is the Device Enrollment Program available?
The Device Enrollment Program is available in 34 countries: Australia, Austria, Belgium, Brazil, Canada, Czech Republic, Denmark, Finland, France, Germany, Greece, Hong Kong, Hungary, India, Ireland, Italy, Japan, Luxembourg, Mexico, Netherlands, New Zealand, Norway, Poland, Portugal, Singapore, South Africa, Spain, Sweden, Switzerland, Taiwan, Turkey, United Arab Emirates, United Kingdom and United States.
What’s available for education with the Device Enrollment Program from Apple?
Both Apple and VMware give special consideration to unique education use cases. With Apple School Manager (ASM), Apple has delivered a central place for account creation, role definitions and content purchases. To support ASM, VMware designed a console section for education to setup mobile deployments and streamline management of teachers, students, classes, apps and more—whether you have a 1:1 or shared device deployment. After importing data from Apple School Manager, use AirWatch technology to:
- Match devices with students or classes;
- Assign applications (to users or devices); and
- Configure the new Classroom application, allowing teachers to guide learning on iPads.
Students quickly choose the device with their photo displayed once their teacher has started the class.
Airwatch Hub
Visit apple.com/business/dep/ and apple.com/education/it/ to learn more about the Device Enrollment Program.
Join the conversation on Twitter using #iOSinBusiness.